Your Account Invoice is an email and attached PDF that summarises:
- how much power you’ve used over your Account Review period
- how much that power cost
- your meter reads, and
- how much you need to pay on your account
We’ll email you your Account Invoice. You can also see all of your Account Invoices online under the Transactions tab.
Your Account Invoice email will also tell you when money will be taken from your bank account or credit card. If you’d like to use a different payment method you can log in to your account on the desktop and pay for it yourself with another method.
We’ll always give you at least three days notice before we take any money to make sure you have enough money in your bank account. If paying on this date is going to be a problem you can also move your payment date. Read how.
Download our mobile app and you’ll also get a mobile alert at least three days before we make a transaction to let you know how much we are going to take, and when.