Log in to your Powershop account. Click on ‘Settings’, ‘Address Details’, then ‘Moving property’ (over on the right). We’ll take you through a few questions about your new and old addresses – which will only take a few minutes.
You can organise your move with Powershop up to one month in advance of your move-in date. If you don’t have a smart meter, we can email and/or text you on the day you move out to remind you to take a final meter reading. Just choose this option when you move online.
If you have Powershop’s mobile app, we’ll automatically send you a notification. Download the mobile app here.
If you need help with anything, call us on 0800 IN CONTROL (0800 462 668).
(Sorry we draw the line at packing boxes!)