Why aren’t my meter readings showing in my Powershop account?

A couple of reasons, possibly.

If you don’t have a smart meter – then you’ll need to enter your meter readings manually in your Powershop account.

If you do have a smart meter – if you only have one day’s worth of readings missing, then that’s perfectly normal. The readings that are in recorded in your Powershop account are usually 24 hours behind real time.

If you’re a few days behind on your meter readings, a technical glitch could be stopping your smart meter from communicating the information to your account. Email us or call us on 0800 IN CONTROL (0800 462 668) and we’ll get in touch with your metering company so that they can sort out the fault.

We can’t always guarantee meter readings. Sometimes bad weather can interfere with your meter’s signal. Also if you live in certain areas your geography, for example some rural spots, may mean your signal is inconsistent.

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