If you have a smart meter you won’t need to enter a final meter reading as we’ll get your reading automatically.
If your meter isn’t smart, you’ll need to enter it manually.
From your desktop – You can enter a meter reading on your ‘Balance’ page. Click on ‘Enter a meter read’ under your usage graph (the short cut).
Or go to ‘Usage’, ‘Meter Readings’, then ‘Enter a meter read’ (you can also see a list of your previous readings, as well as enter your current reading)
From your mobile – Select ‘Read meter’ about halfway down the main menu). Check out our handy wee torch button for reading your meter at night or in a dark spot.
You can enter your final meter reading up to 3 days after you move out.
Give us a call on 0800 IN CONTROL (0800 462 668) if you don’t have access to the internet and need us to enter the read for you.
Be aware, if the final meter reading you give us seems unusual, compared to your typical usage at this address, then we may need to send a technician to confirm the reading. There is a fee for this – see our fees and charges – which will be added to your final Account Review for this property.