What to expect email-wise

It’s good to talk. We’ll regularly keep in touch to let you know where you’re at with your account. We’ll also drop you a line when we’re running a promotion. This usually involves a chance to win and an extra-special Special Powerpack in the Shop.

Promotions aside, here are the emails you’ll typically get from the Powershop postie. Some of these alerts can be turned off. (No that’s ok. Really we aren’t offended!)

Power update – this weekly email tells you how you’re doing for power, your daily usage for that week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Account review coming – you’ll get this email on or a few days after the end of your Account Review period if you haven’t bought enough Powerpacks to cover your usage, or if we don’t have an up-to-date meter read. This email will tell you how long you have to log in and buy power and/or enter a meter read yourself.

More on what happens around the time of your Account Review.

Account Review – this email and attached PDF summarises your usage, transactions, meter reading and what (if any) you still have to pay. In this email we’ll let you know if when we will take money from your credit card or bank account, if you don’t log in and pay for any outstanding power and/or charges yourself.

More on what happens around the time of your Account Review.

Confirming your purchase – we’ll automatically send you a receipt every time you buy a Powerpack from the Shop. You can turn this email off any time from your desktop account. Go to‘ Settings’, ‘Alerts’ and untick the box next to ‘Purchase notification’. You’ll still get a summary of your transactions in your Account Review. You can also see your transactions under the ‘Transactions’ tab in your desktop account.

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option.

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