When will I be billed for my power?

We’ll let you know if you have anything to pay on your account on or a few days after the end of your Account Review period. (Your Account Review period is what we call your billing cycle.)

You can check to see when your Account Review period is by logging in to your desktop account or above the circles in the mobile app. The start date is circled in your Power Organiser (the calendar on the right on your ‘Balance’ page).

Read more about your Account Review.

What is my Account Review?

Your Account Review is an email and attached PDF that summarises:

  • how much power you’ve used over your Account Review period
  • how much that power cost
  • what Powerpacks have been used
  • your meter reads, and
  • whether or not you still have anything to pay on your account

We’ll email you your Account Review. You can also see all of your transactions and Account Reviews online under the Transactions tab.

Account-Review-email

Do I need to do anything around the time of my Account Review?

A couple of days after your Account Review period ends we’ll email you if you haven’t bought enough Powerpacks to cover all of your usage and charges, or if your meter reads aren’t up-to-date. This email is called ‘Account Review coming’.

You then have a choice.

If your meter reads are not up-to-date
You can either:

    • Enter a read by logging in to your desktop account or entering a read on Powershop’s mobile app. More on entering a meter read. (Bear in mind – if the meter reading you enter is higher than we have estimated, you may need to buy more power.)
    • Hold tight, and we’ll base your Account Review on an estimated reading. If we do this we’ll update your account next time we receive an actual read.

If you haven’t bought enough Powerpacks
You can either:

  • Log in to your account and buy a Powerpack from the Shop – and take advantage of our discounted Powerpacks.
  • Log in to your account and purchase the exact amount to cover how much power you’re short – this will be charged at your Standard Rate. Which is still very good!
  • Wait, and we’ll buy the exact amount to cover how much power you’re short. This will also be charged at your Standard Rate.

If we buy power for you your Account Review email will tell you how much was purchased. Your Account Review email will also tell you when the money will be taken from your bank account or credit card to cover this purchase. If you’d like to use a different payment method you can log in to your account on the desktop and pay for it yourself with another method.

We’ll always give you at least three days notice before we take any money to make sure you have enough money in your bank account. If paying on this date is going to be a problem you can also move your payment date. Read how.

Download our mobile app and you’ll also get a mobile alert at least three days before we make a transaction to let you know how much we are going to take, and when.

How can I pay?

There are a few ways you can pay:

By credit card – we accept Visa, American Express and Mastercard.

By direct debit – If you set up a direct debit on your Powershop account, we take $1 from your bank account to make sure the bank account details we have for you are correct. The dollar is then added to your Powershop account (not your bank account) for future use.

By internet banking – you can use internet banking to put money into your Powershop account at any time. To do this log in to your internet banking and follow your bank’s bill payment process – search for ‘Powershop New Zealand Ltd’ as the biller. You can also buy Powerpacks using your internet banking. You’ll be given this option when you go to pay.

By recharge card – you can top-up your account by cash or eftpos with a Powershop recharge card at any PostShop nationwide. Read more about Powershop recharge cards.

How do I know when payment will be taken from my credit card or bank account?

When you buy power yourself from the Shop, the money will be debited from your credit card or bank account immediately.

If we need to take payment following your Account Review, the money will come out of your account or off your card a few days after we send you your monthly Account Review email. We’ll tell you the exact date in your Account Review email. You’ll always have at least three days’ warning before we take the money so you can make sure you have sufficient funds in your account.

If paying on the date we’ve scheduled is going to be a problem you can move your payment date. Read how.

Download our mobile app and you’ll also get a mobile alert at least three days before we make a transaction following your Account Review to let you know how much we are going to take, and when.

Can I move my payment date?

Yes you can. If a scheduled payment date (a payment on your account triggered by Powershop) doesn’t suit, you can change the date. You can do this by logging in to your online account and going to the ‘Transactions’ tab. Then click on ‘Move Payment Date’ and follow the instructions. This button will only appear when a payment has been scheduled. There is a limit to how far you can move it.

Do you have prompt payment discounts?

No we don’t – we think they’re late payment penalties in disguise! Instead you can save throughout the month with our Special and Future Packs which give you a discount on your Standard Power rate.

Can I set up a regular payment for my power?

Yes. You can set up an automatic payment using Internet Banking or we can set it up for you at our end. Give us a call – 0800 IN CONTROL (0800 462 668) if you’d like us to do it for you.

I have more than one property – can I pay separately for each one?

Yes. If you’d prefer to buy separate Powerpacks or make separate payments for different properties, let us know – call us on 0800 462 668.

What happens if I use more power than I’ve paid for?

If you haven’t bought enough power, don’t worry, we won’t cut you off!

If you still have power to purchase at the end of your billing period (aka your ‘Account Review period’) we will email you a couple of days afterwards. Watch out for an email called ‘Account review coming’. This will let you know the amount you still have to purchase.

Account-Review-coming-email

You then have a choice. Either:

    • Log in to your account and buy a Powerpack from the Shop – and take advantage of our discounted Powerpacks
    • Log in to your account and purchase the exact amount to cover how much power you’re short – this will be charged at your Standard Rate. Which is still very good!
    • Hold tight and we’ll buy the exact amount to cover how much power you’re short. This will also be charged at your Standard Rate.

If we buy power for you we’ll give you one last chance to log in to your account and pay for it yourself when you get your Account Review email. In this email we’ll also tell you when the money will be debited from your bank account or credit card if you don’t log in and pay for it yourself. We’ll always give you at least three days notice before we take any money so you can make sure you have sufficient funds in your account.

If paying on this date is going to be a problem you can move your payment date. Read how.

Download our mobile app and you’ll also get a mobile alert at least three days before we take a payment to let you know how much we are going to take, and when.

What is my preferred payment method and can I change it?

You can nominate either a direct debit or credit card as your preferred payment method. We’ll then use this payment method when an auto-payment is created on your account (for example when you buy a Powerpack). We’ll also use this method of payment when you have an outstanding balance at the end of your Account Review period.

You can set up and edit your preferred payment method by going to ‘Account Preferences’ in ‘Settings’ in your desktop account. You can also add other bank accounts/cards.

Are Powerpacks the only way I can bring my account up to date?

You can add money to your Powershop account any time you like. Log in, go to ‘Transactions’, select ‘Account Statement’ then click on ‘Add Money’ and fill in the details.

Will I be charged extra if I pay by credit card?

No you won’t be charged extra, there are no credit card transaction or convenience fees.

Why have you taken $1 from my bank account?

If you set up a direct debit on your Powershop account, we take $1 from your bank account to make sure the bank account details we have for you are correct. The dollar is then added to your Powershop account (not your bank account) for future use.

What is a Powershop recharge card & how can I get one?

If you prefer to pay for your power with cash or by eftpos you can at any NZ PostShop using a Powershop recharge card.

Your recharge card is associated with your Powershop account. Money is not stored on your recharge card. Any recharge amounts are simply transferred to your Powershop account (this will normally occur within 15 minutes of payment).

The minimum amount you can pay is $25 and the maximum is $1000.

To get a recharge card you need to either:

  • Call us on 0800 IN CONTROL (0800 462 668) to request a recharge card or
  • Send us a message telling us you’d like a recharge card by logging in to your account and going to the ‘Contact Us’ tab (you must have already switched to Powershop to do this)

We aim to have the recharge card to you within three working days.

Can I get a refund on Powerpacks?

Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account and click on the ‘Transactions’ tab. You should have a ‘refund’ button next to any transactions for Powerpacks you’ve bought in the last 48 hours.

You can still get a refund after 48 hours by calling us on 0800 462 668.

Your refund will be to your Powershop account and not your bank account or credit card.

We only refund your bank account or credit card in exceptional circumstances or if you close your Powershop account. For further details see our Refunds page.

If we’ve done your Account Review in the time between you buying the Powerpack and asking for a refund, then we may not be able to refund you.