How do I move house with Powershop?

Easy!

Log in to your Powershop account. Click on ‘Settings’, ‘Address Details’, then ‘Moving property’ (over on the right). We’ll take you through a few questions about your new and old addresses – which will only take a few minutes.

You can organise your move with Powershop up to one month in advance of your move-in date. If you don’t have a smart meter, we can email and/or text you on the day you move out to remind you to take a final meter reading. Just choose this option when you move online.

If you have Powershop’s mobile app, we’ll automatically send you a notification. Download the mobile app here.

If you need help with anything, call us on 0800 IN CONTROL (0800 462 668).
(Sorry we draw the line at packing boxes!)

How do I move my business with Powershop?

Your best bet is to call us on 0800 472 952 as we’ll need to ask you a few questions about the meter in your new premises.

Does Powershop supply electricity at my new address?

We’re in most areas of New Zealand. So chances are we’re available at your new place! If you’d like to double-check, give us a call on 0800 462 668.

How do I enter a final meter reading?

If you have a smart meter you won’t need to enter a final meter reading as we’ll get your reading automatically.

If your meter isn’t smart log in to your account. Click on ‘Usage’, ‘Meter Readings’, then ‘Enter a meter read’.

You’ll be taken to an ‘Overview’ screen that gives you access to both your properties.

Select your old property details. Then ‘enter my read’. Enter your final meter reading and the job’s done!

Alternatively you can also enter a reading on Powershop’s mobile app. Tap on ‘Read meter’ in the menu.

You can enter your final meter reading up to 3 days after you move out.

If you don’t have access to the internet while you’re moving, call us on 0800 IN CONTROL (0800 462 668) and we’ll enter the read for you.

Be aware, if the final meter reading you give us seems unusual, compared to what you’ve typically used at this address, we may need to send a technician to confirm the reading. There’s a fee for this which will be added to your final Account Review for this property – see our fees and charges.

When will the power be turned on at my new property?

When you tell us you’re moving house, we’ll ask for your move-in date. We’ll switch your power over to Powershop on that date – assuming the previous occupier or electricity supplier has left the power on at your new house.

I’ve moved in and my power is off?

First things first, check that the previous occupier hasn’t turned off the power at the mains. If you don’t know how, or have any problems, give us a call on 0800 462 668.

If the house has been empty for a while the power may have been disconnected. In which case, we’ll reconnect you. You may have to pay a reconnection fee – see our fees and charges.

If the property has been disconnected for longer than 6 months, you’ll need to get a certificate of verification (COV) signed by a registered electrical inspector. This confirms that everything is in good working order and safe. Give the COV to our technician when they come to reconnect you.