Price Guarantee terms & conditions

This offer is for existing Powershop customers. To be eligible for our Price Guarantee offer, you must provide Powershop with evidence of a competitor’s electricity rates that you have either found or been offered for your main home (Competitor’s Offer). We guarantee that you’ll pay no more with us than you would have paid that competitor for the same amount of electricity for a 12 month period, commencing when we advise you that we have accepted the Competitor’s Offer (Price Guarantee Period). The Competitor’s Offer must not be more than one month old at the time you send it to us. Both you and your main home must be eligible for the rates quoted in the Competitor’s Offer (i.e. you must have the relevant metering configuration, and fit all other criteria required to receive that Offer). We may ask for proof of this eligibility in order for us to apply your Price Guarantee comparison. We will not offer a Price Guarantee against competitors’ rates if those rates are based on real time spot market pricing.

Your Price Guarantee offer is based on the actual cost paid for your electricity with Powershop over the Price Guarantee Period for your main home, when compared to the cost of the same amount of electricity for that same period using the rates in the Competitor’s Offer. The Price Guarantee only applies to the published rates offered by the competitor and does not apply to any additional incentives (like cash, credit, product offers or other sign up deals) that the competitor may offer. If the competitor’s rates are for a fixed period of less than 12 months or only available until a fixed date (and that date falls within your 12 month Price Guarantee Period), then your Price Guarantee comparison will only be valid for that particular period, i.e. we will only offer the Price Guarantee against a competitor’s rates while those rates remain available to you. If the Competitor’s Offer is for a fixed period of longer than 12 months, we will only guarantee against those rates for your Price Guarantee Period (maximum of 12 months).

Some Powershop products are priced at a premium (e.g. Airshed where the additional amount is used to purchase carbon credits, or certain charity products we may offer from time to time). The additional cost of these products (above your Standard Power rate) is excluded from the Price Guarantee calculations. This means that when we calculate your spend for the purposes of the Price Guarantee, we will use your Standard Power rate for any premium products you purchase during your Price Guarantee Period.

At the end of your Price Guarantee Period, we will complete a full review to make sure that we’ve met our Price Guarantee. In calculating your Price Guarantee, we’ll include any rebates or grants of free power we make to you. If it turns out that you have paid us more than you would have under the Competitor’s Offer, and these terms and conditions have been complied with, then we’ll put a credit on your account to make good on our Price Guarantee.

This Price Guarantee does not apply if within your Price Guarantee Period: (A) you switch away from Powershop or move to a new property supplied by Powershop; (B) we reasonably believe, after reviewing the Competitor’s Offer, that the rates in the offer are not genuine, or you or your main home are not eligible for those rates; (C) we reasonably believe the property in question is not, or has ceased to be, your main home during the Price Guarantee Period; (D) at the time we calculate your Price Guarantee you owe Powershop more than $100 which is at least 60 days overdue (whether on this property or another property).

If your metering configuration changes through the year (whether due to a change you request, an error we discover, or for any other reason) then we will endeavour to replicate the price you would have paid for your power under the Competitor’s Offer by using a usage-based weighted average of the Competitor’s rates and applying this to your new metering configuration. We may decline to offer you a Price Guarantee where we have advised you that your current, or requested, meter configuration will cost you more, and we have recommended an alternative configuration which you have declined.

This Price Guarantee offer is per residential account and, unless otherwise specified, is not available in conjunction with any other promotional offers available through Powershop from time to time. This offer is only available while it is visible on this webpage. Powershop, at its sole discretion, may amend or cease to offer this Price Guarantee at any time without notice. In such event, any Price Guarantee Periods, which commenced prior to the date Powershop ceased to offer them, will continue to be honoured.