When will I be billed for my power?

We’ll let you know if you have anything to pay on your account on or a few days after the end of your Account Review period. (Your Account Review period is what we call your billing cycle.)

You can check to see when your Account Review period is by logging in to your desktop account or above the circles in the mobile app. The start date is circled in your Power Organiser (the calendar on the right on your ‘Balance’ page).

Read more about your Account Review.

How do I track my power usage?

We have a few nifty tools to help you keep an eye on how much power you’re using and understand when you typically use the most.

Daily usage
If you have a smart meter, your daily usage graph makes it easy to see any changes in your usage at a glance. So if your usage spikes or falls dramatically you can dig a little deeper to try to find out why.

In your desktop account – you’ll find your daily usage on your ‘Balance’ page and by clicking on ‘Usage’, ‘Average daily use’.

If you have more than one property you’ll see your properties’ daily usage graphs one below the other.

Read more on how to track usage if you have more than one property.

In Powershop’s mobile app – you can access your daily usage by tapping the icon that is furthest to the right in the top right of your screen, or from the Daily usage heading in the menu.

Current usage

In your desktop account
Above your Daily usage graph we tell you your current usage in kWh (kilowatt hours). If you have a smart meter, this is based on your average usage over the last three days. If your meter isn’t smart, your current usage will be an estimate based on your last reading. So the more meter readings you enter, the more accurate your current usage information will be.

In Powershop’s mobile app
In the mobile app your Daily usage graph has the added feature of telling you the average dollar cost per day, and the kWh (kilowatt hours) of power you’ve used each day.

Insights graph
The mobile app also has an Insights graph. The bars in the Insights graph let you see at a glance the monthly dollar cost of your power. Access the Insights graph from the Insight graph heading in the menu, or by tapping the middle icon in the top right of your screen.

Usage patterns 
If you have a smart meter and feel like doing a bit of detective work, you can discover what times of day you use the most (and least) power – down to half hourly intervals. This means you can have a think about what you normally do at peak times of day and, if possible, make changes to be more energy efficient. You can access this tool from your desktop account. If you don’t have a smart meter you will not have this tool in your account.

Read more about understanding your ‘Usage patterns’ chart

Activity Tracker
If you want to get really clever about tracking your usage, then look no further than our Activity Tracker on the mobile app. It’s a trainspotter’s delight!

It’s also reassuringly easy to use. And we reckon it really helps you monitor, understand and, ultimately, take control of your usage.

The Activity Tracker lets you add notes to your Daily Usage graph so you can explain any spikes (or drops) in your power usage. You can use the Activity Tracker to explain past events. Or you can set it to keep track of a future time period.

You’ll find the Activity Tracker in the mobile app. Go to your Daily Usage graph and tap the stopwatch icon in the top left of your screen.

Read more about the Activity Tracker.

Does Powershop offer buy-back rates for solar?

Yes we do. Wherever Powershop is available, we pay a buy-back rate to residential solar customers for excess generation exported back to the grid. We call it Sell your Solar.

How much is your buy-back rate for solar?

We pay residential customers a flat buy-back rate of 8 cents per kWh exported. We don’t currently offer business customers a buy back rate.

How do I know how much solar I am exporting?

Provided you have an approved import/export meter, we will receive data on what you are feeding back, just as we do with the electricity you use. This will display on your mobile app as a new ‘Daily export’ graph and in your desktop account as an extra heat map under the ‘Usage’ tab.

 

Your monthly Account Review will also show the dollar value of the power we have bought back.

How do I sign up to solar?

You don’t need to do anything different to get access to our buy-back rate and online tools. When you join Powershop (or when your system is installed if you are a current customer) we will automatically put you on the buy-back rate and your app and desktop account will update with the new export graph and heat map.

Do you work with other generation sources?

Solar is the main form of ‘distributed energy’ we support, but the same deal applies with excess power generated by residential micro-hydro or wind systems.

I’m thinking about installing solar, is it right for me?

Installing a solar system is a big decision – the up front cost is high so it’s not for everyone. There is some helpful information on these websites:

Consumer NZ
EECA energywise

Metering requirements and installation fees vary by network region, so please contact us before you install your own system.

Why is there such a difference between the buy-back rate and my usage rate?

The big difference between your usage rate and the buy-back rate (8 c/kWh) is because your usage rate includes network charges, levies, etc. The buy-back rate only includes the wholesale cost of energy (we sell your excess generation to the wholesale market on your behalf).

How do I shop for power?

To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.

We sell power in different dollar amounts called Powerpacks. This means you can buy as little or as much power as you need.

If you ever forget to shop for power or if you don’t have time, don’t panic. Powershop isn’t a pre-pay service. We won’t cut you off! We’ll simply bill you for the power you’ve used at the end of your billing period (aka your Account Review period).

That being said, if you want to make the best savings with Powershop, regularly buying Powerpacks on special is the way to go!

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option.

Can I buy power after I’ve used it?

Yes! You can buy Powerpacks at any time.

If at the end of your Account Review period you’ve used more power than you’ve purchased, we’ll email you to let you know.

You then have a choice. Either:

  • Log in to your account and buy a Powerpack from the Shop – and take advantage of our discounted Powerpacks
  • Log in to your account and purchase the exact amount to cover how much power you’re short – this will be charged at your Standard Rate. Which is still very good!
  • Hold tight and we’ll buy the exact amount to cover how much power you’re short. This will also be charged at your Standard Rate.

More on what happens around the time of your Account Review

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option.

What is Get Shifty?

The technical term is Smart Time of Use pricing, which is currently available to customers in selected network areas. We call it Get Shifty.

With Get Shifty, you can save money when you shift your power use to off-peak times of the day.

What are my peak and off-peak times?

UNET, Vector (Auckland), Counties, PowerCo East (Tauranga, Coromandel and Thames Valley) and PowerCo West (Taranaki, Manawatu, Whanganui, Wairarapa) network areas:

WEL network area (Waikato):

Waipa network area:

Unison network area (Rotorua, Taupo, Hawke’s Bay):

Electra network area (Kapiti and Horowhenua):

Wellington Electricity network area (Wellington):

Orion network area (Canterbury):

Note: These times may be subject to change by your network

What are my peak and off-peak rates?

Once you’re up and running with Get Shifty, you’ll be able to see your full rates, including the new peak and off-peak rates, on the Your Rates page on the mobile app or in your desktop account. If you would like to find out your rates before signing up, just give us a call on 0800 462 668.

You’ll also get a snapshot of what period you are in right now and the related rate on the Balance page of your desktop account.

Key thing to note is that while your off-peak rate will be lower, your peak rate will also be higher.

How can I track what times I’m using power?

You can monitor how much power you’ve used off peak vs peak on the Daily Usage graph in our mobile app. You may need to update to the latest version of the app first.

The Balance page of your desktop account will also show you what period you are in now, and what the current rate is, as well as what all your rates are for that day so you can see what time to shift your usage to.

How do I shift more of my usage?

Making the most of Get Shifty is all about shifting as much of your power use from peak to off-peak times as you can.

Power-hungry appliances include dishwashers, ovens, washing machines, dryers, and of course heaters.

New models of dishwashers, heat pumps etc may have timers or even wifi controls. But let’s face it, most of your ability to shift and save will be if you are at home at off-peak times and able to delay using those big power guzzlers till then. Here are some examples:

  • Delaying the dishwasher until off-peak times
  • Doing all your clothes washing and drying on the weekend
  • Leaving the heat pump off during peak times and turning it back on when you reach off-peak
  • Move your morning shower to a night time shower

If you need to know whether you are in a peak or off-peak period, remember to check the Balance page on your desktop account. The slider will tell you what period you’re in and what the rate is right now.

What’s the catch?

With Get Shifty you will pay more for your peak power use, as well as less on your off-peak use.

If we sent you an email about Get Shifty, we may have used a figure for potential savings based on the amount of power you have used in off-peak periods in the past. If your usage pattern changes, for example there is no longer anyone at home during weekdays, you may not be able to save as much as we have estimated.

What happens next?

Just opted in to Get Shifty? We will switch you over to the new pricing straight away. Once you’re all hooked up, within two business days your balance page and your mobile app will look like this:


Then it’s time to start shifting that power!

Note: You may need to upgrade to the latest version of our mobile app first.

How do I opt out?

If you decide Get Shifty is not for you, you can opt out at any time by calling us on 0800 462 668, 8am-8pm, Monday to Friday.

You’ve got the power

Hero

Welcome! We’re super stoked to have you on board.

With Powershop, you’re in control. The power is in your hands!

If you have signed up to our Powershop Classic option, you can buy Powerpacks to budget, save and plan ahead. Experiment, play and make a few changes to use less and pay less, too.

Because we do things differently to other power companies there are a few things to familiarize yourself with when you first join. This section has the basics on getting the best out of Powershop.

If there’s anything else that has you pondering, you may find the answer in the other sections of the help site. Or you can call our Customer Services Centre in Masterton, 8am – 8pm Monday to Friday on 0800 462 668.

What is a Powerpack?

A Powerpack is a dollar amount of power. We sell Powerpacks in a range of different dollar values in our online Shop – which you access by logging in to your account from your desktop or mobile app.

Underneath each Powerpack you’ll see:

  • The cost of the pack (the amount you pay) and what it’s worth (based on your Standard Power cost) – making it easy to see what you’re saving
  • How many days of power the pack should give you
  • Around how many dollars per day that works out to be.

Buying Powerpacks allows you to save money on your Standard Power rate and is handy for budgeting and planning ahead. We sell Special Packs, Top Up Packs and Future Packs. Read about each type of Pack.

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option.

What are the different types of Powerpack?

Our Powerpacks come in different dollar amounts to suit your pocket and how much power you need at the time.

Our Top Up Packs allow you to buy a specific amount of power (to the nearest whole $) at your Standard Power rate.

Our Standard Power Top Up pack gives you just that, power priced at your standard rate, but that’s not your only option:

  • With our Power for Good Top Up pack, you make a donation to charity along with your Standard Power purchase.
  • With our AirShed Green Top Up pack, you make a contribution towards offsetting the emissions associated with the amount of Standard Power you purchase.

Our Special Packs give you a discounted rate against your Standard Power rate and come in a range of sizes. We’ll regularly surprise you with extra-special specials to help your savings mount up. These are usually available for a limited time.

Download our mobile app to get notifications when new specials go on the shelf in the shop. You can also keep up to date with specials by following us on Facebook and Twitter.

Simple Saver is our super discounted Powerpack that is available once a month.

The Simple Saver discount starts off at 20% in your first year then increases by 1% each year you’re with us, reaching a maximum of 25% after five years.

Future Packs allow you to squirrel away power for the months to come. As well as helping you to spread out payments, they also have a little discount to help you save. The further out you buy Future Packs, the bigger the discount!

Powerpacks are only available if you have signed up to our Powershop Classic option.

Log in to your account

You can log in to your account from your desktop or Powershop’s mobile app. For the desktop, use the password you chose when you switched. If you can’t remember it, don’t sweat! We’ll email you a link to reset your account. Haven’t downloaded the app? Get it here.

Go shopping!

To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.

We sell power in different dollar amounts called Powerpacks. This means you can buy as little or as much power as you need.

If you ever forget to shop for power or if you don’t have time, don’t panic. Powershop isn’t a pre-pay service. We won’t cut you off! We’ll simply bill you for the power you’ve used at the end of your billing period (we call this your Account Review period).

That being said, if you want to make the best savings with Powershop, regularly buying Powerpacks on special is the way to go!

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option

Powerpacks

Our Powerpacks come in different dollar amounts to suit your pocket and how much power you need at the time.

Buying Powerpacks allows you to save money on your Standard Power rate and is handy for budgeting and planning ahead. We sell Special Packs, Top Up Packs and Future Packs. Read more about each type of Pack.

Underneath each Powerpack you’ll see:

  • The cost of the pack (the amount you pay) and what it’s worth (based on your Standard Power cost) – making it easy to see what you’re saving
  • About how many days of power the pack should give you based on your current usage
  • Around how many dollars per day that works out to be.

Powerpacks are only available if you have signed up to our Powershop Classic option

What to buy?

How many/what size Powerpack(s) you buy really depends on:

  • how much you have to spend
  • your average usage
  • what’s coming up

When you put a pack in your cart, your Power Organiser will show you how many days it is likely to last.

If you budget weekly, you might buy a few smaller packs over the month. If you budget monthly, you may go for one bigger one.

If the forecast is for a cold snap or your rellies are coming to stay, you might buy more than usual.

You’ll quickly get a feel for how much power you normally use. Our online tools will also help with that. The key to saving is to grab the extra special discounted Powerpacks as they come up.

Powerpacks are only available if you have signed up to our Powershop Classic option.

Haven’t bought enough?

Don’t worry, we won’t cut you off! If you use more power than you’ve bought, we’ll let you know. You can buy more power yourself or let us do it for you. If we buy it for you it will be at your Standard Power rate so you won’t get the savings you can make by buying the special discounted Powerpacks yourself. However your Standard Rate is still very good!

 

Powerpacks are only available if you have signed up to our Powershop Classic option.

Bought too much?

The leftover power will stay in your account and go towards the cost of your power in future months.

Getting the best savings

Our Special Packs and Future Packs are discounted against your Standard Power rate.

Simple Saver
Simple Saver is one of our extra-special Special Packs. It’s available once a month and gives you a super discounted rate off your Standard Power.

The Simple Saver discount starts off at 20% in your first year then increases by 1% each year you’re with us, reaching a maximum of 25% after five years.


If you download the mobile app, you’ll receive a notification when Simple Saver is available.

Other extra-special specials
We’ll regularly surprise you with other extra-special specials as well. These are usually available for a limited time. So make sure you keep an eye on the Shop by logging in to your account regularly or download the mobile app to get notifications.

Keep up with specials by following us on Facebook and Twitter.

Future Packs
Future Packs allow you to squirrel away power for the months to come. As well as helping you to spread out payments, they also have a little discount to help you save. The further out you buy Future Packs, the bigger the discount!

 

Powerpacks are only available if you have signed up to our Powershop Classic option.

Paying for Powerpacks

When you confirm you want to buy your Powerpack in the Shop, the default option is to complete the transaction using your preferred payment method.

When you signed up with Powershop you will have nominated either a direct debit or credit card as your preferred payment method. You can change or edit this whenever you like by going to ‘Settings’, ‘Account Preferences’ in your desktop account.

You can also switch between preferred payment methods in our mobile app. Tap the menu then go to ‘Settings’, ‘Account Settings’.

You can override the ‘preferred payment’ option and pay using online banking. Or if you prefer to pay with cash or by eftpos you can add money to your account at any NZ PostShop using a Powershop recharge card. Read more about Powershop recharge cards.

More on payment methods

Powerpacks are only available if you have signed up to our Powershop Classic option.

Don’t have the chance to shop or would rather be billed?

We’ll let you know if you have anything to pay on your account a few days after the end of your Account Review period. (Your Account Review period is what we call your billing period/cycle.)

You can check to see when your Account Review period is by logging in to your desktop account. The start date is circled in your Power Organiser (the calendar on the right on your ‘Balance’ page).

Read more about what happens around the time of your Account Review.

Your Account Review

Every month we’ll send you your Account Review. This is an email and attached PDF that summarises:

  • how much power you’ve used over your Account Review period
  • how much that power cost
  • what Powerpacks have been used (if you have signed up to our Powershop Classic option)
  • your meter reads, and
  • whether or not you still have anything to pay on your account

You can see all of your transactions and Account Reviews online under the Transactions tab.

More on what happens around the time of your Account Review

Track your usage

We have a few nifty tools to help you keep an eye on how much power you’re using and understand when you typically use the most.

Daily usage
If you have a smart meter, your daily usage graph makes it easy to see any changes in your usage at a glance. So if your usage spikes or falls dramatically you can dig a little deeper to try to find out why.

In your desktop account – you’ll find your daily usage on your ‘Balance’ page and by clicking on ‘Usage’, ‘Average daily use’.

If you have more than one property you’ll see your properties’ daily usage graphs one below the other.

Read more on how to track usage if you have more than one property.

In Powershop’s mobile app – you can access your daily usage graph by tapping the icon at the bottom right of your screen.

Current usage 
In your desktop account – above your Daily usage graph we tell you your current usage in kWh (kilowatt hours). If you have a smart meter, this is based on your average usage over the last three days. If your meter isn’t smart, your current usage will be an estimate based on your last reading. So the more meter readings you enter, the more accurate your current usage information will be.

In Powershop’s mobile app – in the mobile app your Daily usage graph has the added feature of telling you the average dollar cost per day, and the kWh (kilowatt hours) of power you’ve used each day.

Insights graph
The mobile app also has an Insights graph. The bars in the Insights graph let you see at a glance the monthly dollar cost of your power. Access the Insights graph by tapping the middle icon at the bottom of your screen.

Usage pattern
If you have a smart meter and feel like doing a bit of detective work, you can discover what times of day you use the most (and least) power – down to half hourly intervals. This means you can have a think about what you normally do at peak times of day and, if possible, make changes to be more energy efficient. You can access this tool from your desktop account. If you don’t have a smart meter you will not have this tool in your account.

Read more about understanding your ‘Usage patterns’ chart

Activity Tracker
If you want to get really clever about tracking your usage, then look no further than our Activity Tracker on the mobile app. It’s a trainspotter’s delight!

It’s also reassuringly easy to use. And we reckon it really helps you monitor, understand and, ultimately, take control of your usage.

The Activity Tracker lets you add notes to your Daily Usage graph so you can explain any spikes (or drops) in your power usage. You can use the Activity Tracker to explain past events. Or you can set it to keep track of a future time period.

You’ll find the Activity Tracker in the mobile app. Go to your Daily Usage graph and tap the stopwatch icon in the top left of your screen.

Read more about the Activity Tracker.

Words you’ll hear

Here are a few expressions you’ll regularly hear us use:

Account Review period – this is a bit like a billing cycle. We measure (and if necessary bill you for) your power usage between the start and end date of your Account Review period.

Account Review – a monthly email and attached PDF that summarises your usage, transactions, meter readings and what (if any) you have to pay. More on what happens around the time of your Account Review.

The Shop – where you go to buy Powerpacks . You can visit the Shop from your desktop account or Powershop’s mobile app.

Powerpacks – dollar amounts of power you can buy from the Shop. Buying Powerpacks is the best way to save!

Power organiser – a calendar that shows you how long your Powerpacks are likely to last based on your current usage. Find it on your Balance page in your desktop account. The start of each Account Review period is circled on your Power organiser.

Power update – a weekly email that tells you how you’re doing for power, your daily usage for that week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Standard Power – your standard rate based on your meter-set up, where you live and whether you’re a low or standard user. This is what you’ll pay when you buy Top-up Packs from the Shop or when Powershop buys power for you. More on Standard Power.

Specials – Powerpacks that give you a discount on your Standard Power.

Simple Saver – one of our extra-special Special Packs that is available once a month. More on Simple Saver.

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option.

What to expect email-wise

It’s good to talk. We’ll regularly keep in touch to let you know where you’re at with your account. We’ll also drop you a line when we’re running a promotion. This usually involves a chance to win and an extra-special Special Powerpack in the Shop.

Promotions aside, here are the emails you’ll typically get from the Powershop postie. Some of these alerts can be turned off. (No that’s ok. Really we aren’t offended!)

Power update – this weekly email tells you how you’re doing for power, your daily usage for that week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Account review coming – you’ll get this email on or a few days after the end of your Account Review period if you haven’t bought enough Powerpacks to cover your usage, or if we don’t have an up-to-date meter read. This email will tell you how long you have to log in and buy power and/or enter a meter read yourself.

More on what happens around the time of your Account Review.

Account Review – this email and attached PDF summarises your usage, transactions, meter reading and what (if any) you still have to pay. In this email we’ll let you know if when we will take money from your credit card or bank account, if you don’t log in and pay for any outstanding power and/or charges yourself.

More on what happens around the time of your Account Review.

Confirming your purchase – we’ll automatically send you a receipt every time you buy a Powerpack from the Shop. You can turn this email off any time from your desktop account. Go to‘ Settings’, ‘Alerts’ and untick the box next to ‘Purchase notification’. You’ll still get a summary of your transactions in your Account Review. You can also see your transactions under the ‘Transactions’ tab in your desktop account.

The Shop and Powerpacks are only available if you have signed up to our Powershop Classic option.

What is my Account Review?

Your Account Review is an email and attached PDF that summarises:

  • how much power you’ve used over your Account Review period
  • how much that power cost
  • what Powerpacks have been used (if you have signed up to our Powershop Classic option)
  • your meter reads, and
  • whether or not you still have anything to pay on your account

We’ll email you your Account Review. You can also see all of your transactions and Account Reviews online under the Transactions tab.

How do I move house with Powershop?

Easy!

Log in to your Powershop account. Click on ‘Settings’, ‘Address Details’, then ‘Moving property’ (over on the right). We’ll take you through a few questions about your new and old addresses – which will only take a few minutes.

You can organise your move with Powershop up to one month in advance of your move-in date. If you don’t have a smart meter, we can email and/or text you on the day you move out to remind you to take a final meter reading. Just choose this option when you move online.

If you have Powershop’s mobile app, we’ll automatically send you a notification. Download the mobile app here.

If you need help with anything, call us on 0800 IN CONTROL (0800 462 668).
(Sorry we draw the line at packing boxes!)

How do I move my business with Powershop?

Your best bet is to call us on 0800 472 952 as we’ll need to ask you a few questions about the meter in your new premises.

Does Powershop supply electricity at my new address?

We’re in most areas of New Zealand. So chances are we’re available at your new place! If you’d like to double-check, give us a call on 0800 462 668.

How do I enter a final meter reading?

If you have a smart meter you won’t need to enter a final meter reading as we’ll get your reading automatically.

If your meter isn’t smart log in to your account. Click on ‘Usage’, ‘Meter Readings’, then ‘Enter a meter read’.

You’ll be taken to an ‘Overview’ screen that gives you access to both your properties.

Select your old property details. Then ‘enter my read’. Enter your final meter reading and the job’s done!

Alternatively you can also enter a reading on Powershop’s mobile app. Tap on ‘Read meter’ in the menu.

You can enter your final meter reading up to 3 days after you move out.

If you don’t have access to the internet while you’re moving, call us on 0800 IN CONTROL (0800 462 668) and we’ll enter the read for you.

Be aware, if the final meter reading you give us seems unusual, compared to what you’ve typically used at this address, we may need to send a technician to confirm the reading. There’s a fee for this which will be added to your final Account Review for this property – see our fees and charges.

When will the power be turned on at my new property?

When you tell us you’re moving house, we’ll ask for your move-in date. We’ll switch your power over to Powershop on that date – assuming the previous occupier or electricity supplier has left the power on at your new house.

How do I track my usage if I have more than one property?

To keep life simple, we’ll combine some of the data for all your properties and keep some of it apart. Whichever makes more sense.

In your desktop account

Power organiser and days ahead
For example at the top of your Balance page, you’ll see how many days ahead or behind you are with your power purchases for all of your properties compared with your usage.

Your Power Organiser will also show you where you’re at on all of your properties. So you can see whether or not you’ve bought enough power to cover all your usage.

Days-ahead1

Daily and current usage 
Your daily and current usage in kWh (kilowatt hours) for each property will be shown separately, one below the other.

The more detailed daily usage graphs under the ‘Usage’ tab will also be displayed separately. Use ‘Select Property’ on the left-hand menu on each page to drill down to see separate, detailed usage data for each of your properties.

Daily-and-current-usage

In Powershop’s mobile app 

Days and dollars ahead
Inside the circle on the Balance screen we show about how many dollars ahead or behind you are with your power purchases, based on your current usage, for all the properties under your account.
Tap to switch to about how many days ahead or behind you are.

Dollars_mobileDays-mobile

You can swipe back to see each property’s circle side-by-side for previous months. But for current and future months, the circle will show a combined account view.

each-property

Insights
In the Insights graph each property is combined in one bar. Again, you can swipe back to see each property’s graph side-by-side for previous months. The bars in the Insights graph let you see at a glance the monthly dollar cost of your power.

Access the Insights graph from the Insight graph heading in the menu, or by tapping the middle icon in the top right of your screen.

Insights

Daily usage
So that you don’t drown in data, we keep the detailed Daily Usage graphs apart. Access your daily usage by tapping the icon that is furthest to the right in the top right of your screen, or from the Daily usage heading in the menu.

How do you estimate my current usage?

If you have a smart meter your current usage is based on your average usage from the last three days.

If your meter isn’t smart, your current usage will be an estimate based on your last reading. So the more meter readings you enter, the more accurate your current usage information will be.

Tell me about the Activity Tracker in Powershop’s mobile app?

The Activity Tracker lets you add notes to your Daily Usage graph so you can explain any spikes (or drops) in your power usage. You can use the Activity Tracker to explain past events. Or you can set it to keep track of a future time period.

Note: the Activity Tracker is not currently available to customers on Get Shifty.

Explain your past
Say you look at your Daily usage graph and notice that your usage for one particular Sunday was really high. What was that about?

Oh, that’s right. You were cooking up a storm in the kitchen batch baking.

You can make a note of this in your Activity Tracker and choose an icon (e.g. cooking = a roasting chicken, laundry = a pair of underpants) to add to the relevant day on your Daily Usage graph. That way, you can see at a glance why your power usage peaked on that particular day.

Using the info
If you keep noticing big spikes that are down to having the oven on, you may decide to look into getting a more energy efficient oven. Or you may simply know that on the weeks you’re channelling your inner Masterchef you’ll need to whip into the Shop and buy an extra Powerpack.

Experiment and keep tabs on future use
You can also play around with changing your behaviour and use your Activity Tracker to monitor the outcome. For example taking showers instead of baths for a week. Or if you have a meter that can measure peak and off peak usage (e.g. day/night metering) doing your washing, or putting the dishwasher on at off peak times.

Specify the start and end times of your experiment in your Activity Tracker and you’ll get readings on the electricity used during these times, and how much it has cost based on your average cost per kWh for that period.

Looking at the past or the future, it’s a handy wee device with many uses:

  • Seeing what the effect a new heating system has on your usage.
  • Settling squabbles with flatmates who left the heater on in their bedroom all day.
  • Showing your teenagers the impact their long showers have on your back pocket.

Activity-tracker_1Activity-tracker_2Activity-tracker_3Activity-tracker_4


Help me understand my Usage patterns chart?

If you have a smart meter this a really neat tool that can help you understand your usage and become more energy efficient. At first it may look like you’ve dived headlong into a game of Space Invaders. But it doesn’t take long to get the hang of what you’re doing!

Dark low, bright high
Each coloured square on the heatmap chart is one half hour period of one day. The brighter the square is, the higher the usage half hour. The darker the square is, the lower the usage. (So black is the lowest, blue is low, purple is lowish, red is medium, orange is quite high and yellow is higher and white the highest).

Finding patterns
You can look at your usage patterns for the last 4 weeks, 12 weeks or year. Which is handy for seeing when you typically use the most power. The narrative above the chart will also help you to do this. For the selected time period, it tells you:

  • what time of day you consistently used the most power
  • the day you used the most power, and
  • the time and day you used the most power over the whole of that time period.

You can click on this narrative to highlight this time period on the heatmap.

Detective work to make changes
So if your chart is consistently yellow between 7 and 8am, you think about what you regularly do at this time and realise it’s often when the shower is getting heavy use. This suggests you may be using a lot of power to heat water for your shower. Therefore, making your shower or hot water cylinder more energy efficient may be one of the most effective ways to use less power in your home.

Visit the Energywise website to find out how to make your appliances more energy efficient.

Number crunching
If spreadsheets are your thing you can download data for every half hour period in .csv format (think Excel) which can be handy if you’d like to investigate something like the effect of using your heatpump at different temperature settings, or for different time periods e.g. “am I better off leaving my heat pump on at a lower temperature while I’m at work, or turning it off completely, then cranking it up when I get home?”.

How can I tell which activities and appliances use the most power?

If you have a smart meter you can figure this out from your Usage Patterns chart in your desktop account. Get there by selecting ‘Usage’ then ‘Usage Patterns’.

If you were looking for changes you could make at home to become more power efficient, you would check your Usage Patterns chart to see when your highest usage tends to be.

Let’s say this is between 5.30 and 7.30 in the evening.

You would think about what you regularly do at this time and might realise this is when you’d normally run the bath and have the heater on.

Over the next few days you could experiment with alternating between only having a bath and only having the heater on, to see how it affects your usage during that period.

If your usage falls dramatically when you only have a bath, you know that your heater is using a large chunk of your power. And so you may decide to look into more energy efficient heaters.

If not having a bath makes the biggest difference, you may decide to swap to showers to trim your usage down.

I seem to be using a lot of power, what’s going on?

If you’re getting through more power than usual, first have a think about whether anything in your household has changed. Cold weather can sometimes sneak up on us and we find ourselves using the heater more or having longer hot showers. Or perhaps the rellies have been to stay for a few nights, in which case, it’s more than likely you will have used more power than you normally would.

For tips on keeping usage as low as you can visit the Energywise website.

If you’re using more power than usual and you’re sure that nothing has changed, it could mean that one of your appliances is faulty. For example, leaking hot water cylinders can churn through electricity. If you suspect something’s not quite right, ask your local electrician to come and assess your home.

What can I do to reduce my power usage?

The main ways to save power are to invest in energy efficient appliances and look at where you might be able to change your habits.

You’ll find heaps of power saving ideas on the Energywise website.

I’ve moved in and my power is off?

First things first, check that the previous occupier hasn’t turned off the power at the mains. If you don’t know how, or have any problems, give us a call on 0800 462 668.

If the house has been empty for a while the power may have been disconnected. In which case, we’ll reconnect you. You may have to pay a reconnection fee – see our fees and charges.

If the property has been disconnected for longer than 6 months, you’ll need to get a certificate of verification (COV) signed by a registered electrical inspector. This confirms that everything is in good working order and safe. Give the COV to our technician when they come to reconnect you.

Price Guarantee terms & conditions

This offer is for existing Powershop customers. To be eligible for our Price Guarantee offer, you must provide Powershop with evidence of a competitor’s electricity rates that you have either found or been offered for your main home (Competitor’s Offer). We guarantee that you’ll pay no more with us than you would have paid that competitor for the same amount of electricity for a 12 month period, commencing when we advise you that we have accepted the Competitor’s Offer (Price Guarantee Period). The Competitor’s Offer must not be more than one month old at the time you send it to us. Both you and your main home must be eligible for the rates quoted in the Competitor’s Offer (i.e. you must have the relevant metering configuration, and fit all other criteria required to receive that Offer). We may ask for proof of this eligibility in order for us to apply your Price Guarantee comparison. We will not offer a Price Guarantee against competitors’ rates if those rates are based on real time spot market pricing.

Your Price Guarantee offer is based on the actual cost paid for your electricity with Powershop over the Price Guarantee Period for your main home, when compared to the cost of the same amount of electricity for that same period using the rates in the Competitor’s Offer. The Price Guarantee only applies to the published rates offered by the competitor and does not apply to any additional incentives (like cash, credit, product offers or other sign up deals) that the competitor may offer. If the competitor’s rates are for a fixed period of less than 12 months or only available until a fixed date (and that date falls within your 12 month Price Guarantee Period), then your Price Guarantee comparison will only be valid for that particular period, i.e. we will only offer the Price Guarantee against a competitor’s rates while those rates remain available to you. If the Competitor’s Offer is for a fixed period of longer than 12 months, we will only guarantee against those rates for your Price Guarantee Period (maximum of 12 months).

Some Powershop products are priced at a premium (e.g. Airshed where the additional amount is used to purchase carbon credits, or certain charity products we may offer from time to time). The additional cost of these products (above your Standard Power rate) is excluded from the Price Guarantee calculations. This means that when we calculate your spend for the purposes of the Price Guarantee, we will use your Standard Power rate for any premium products you purchase during your Price Guarantee Period.

At the end of your Price Guarantee Period, we will complete a full review to make sure that we’ve met our Price Guarantee. In calculating your Price Guarantee, we’ll include any rebates or grants of free power we make to you. If it turns out that you have paid us more than you would have under the Competitor’s Offer, and these terms and conditions have been complied with, then we’ll put a credit on your account to make good on our Price Guarantee.

This Price Guarantee does not apply if within your Price Guarantee Period: (A) you switch away from Powershop or move to a new property supplied by Powershop; (B) we reasonably believe, after reviewing the Competitor’s Offer, that the rates in the offer are not genuine, or you or your main home are not eligible for those rates; (C) we reasonably believe the property in question is not, or has ceased to be, your main home during the Price Guarantee Period; (D) at the time we calculate your Price Guarantee you owe Powershop more than $100 which is at least 60 days overdue (whether on this property or another property).

If your metering configuration changes through the year (whether due to a change you request, an error we discover, or for any other reason) then we will endeavour to replicate the price you would have paid for your power under the Competitor’s Offer by using a usage-based weighted average of the Competitor’s rates and applying this to your new metering configuration. We may decline to offer you a Price Guarantee where we have advised you that your current, or requested, meter configuration will cost you more, and we have recommended an alternative configuration which you have declined.

This Price Guarantee offer is per residential account and, unless otherwise specified, is not available in conjunction with any other promotional offers available through Powershop from time to time. This offer is only available while it is visible on this webpage. Powershop, at its sole discretion, may amend or cease to offer this Price Guarantee at any time without notice. In such event, any Price Guarantee Periods, which commenced prior to the date Powershop ceased to offer them, will continue to be honoured.

What are kilowatt hours (kWh)?

kWh-fist3

Kilowatt hours are a way of measuring power consumption. The electricity industry uses kWh to measure how much power you use. And so do most companies that manufacture electrical products. When you shop for new electrical appliances, you may notice that most are labelled with a star rating and the number of kWh the appliance will typically use per year. We measure the power you use every month in kWh.

Find out more about understanding your power usage

What is a tariff?

A tariff is a way of pricing electricity based on the way your meter is set up. There are many different names for the various tariffs across the power industry. But they will normally indicate a time of use (e.g. Day and Night) or control (e.g. Uncontrolled, Anytime, Economy).

What are network or lines companies?

The network companies (also known as lines companies or distributors) own and look after the power lines that transmit the electricity from the national grid to your property. There are many different network companies in New Zealand, although each company operates a monopoly in its given area.

What is a smart meter?

Most properties in New Zealand now have smart meters. Smart meters mean we get more accurate consumption information and they don’t need a human to manually read them. We get your smart meter readings daily.

What does inclusive metering mean?

With inclusive metering, your local network company ‘controls’ a portion of your power – which is usually the supply to your hot water cylinder. However they charge you the same rate for the ‘uncontrolled’ and ‘controlled’ portions of your supply. Unlike controlled/uncontrolled metering, which charges a lower rate for power to appliances that are wired to your ‘controlled’ supply.

What does controlled/uncontrolled metering mean?

If you have controlled/uncontrolled metering the power your network company is able to ‘control’ is measured separately to the power that they can’t. Most networks will give you a discounted rate on the power they can control – which is usually the supply to your hot water cylinder. This is because they are able to switch off the ‘controlled’ portion of your supply for short periods, for example when the demand on their network is high or there are faults or emergencies on their lines.

What does day/night metering mean?

If you have a day/night meter your ‘day’ usage and your ‘night’ usage are measured separately. Many lines companies charge a lower rate for the power you use at night time – which goes from 9pm to 7am in Christchurch and 11pm to 7am in most other areas. Sorry Auckland, your networks don’t offer a cheaper rate for power used at night.

What does night only metering mean?

Night only metering means the power supply to certain appliances, for example a night store heater or hot water cylinder, can only be turned on at night. Night time goes from 9pm to 7am in Christchurch and 11pm to 7am in most other areas.

Many lines companies charge a lower rate for the power you use at night time – which goes from 9pm to 7am in Christchurch and 11pm to 7am in most other areas. Sorry Auckland, your networks don’t offer a cheaper rate for power used at night.

What is the wholesale market?

This is another term for The New Zealand Electricity Market (NZEM). The New Zealand Electricity Market is regulated and overseen by the Electricity Authority (EA). Electricity generators (or wholesalers) sell their power to large industrial users and retailers such as Powershop via the wholesale market (or NZEM). The Electricity Authority website has more information on how this works.

What is an ICP number?

Your property has a unique Installation Control Point (ICP) number identifying it on the New Zealand electricity network. You can find your ICP number by clicking on the settings tab in your desktop account. It’s at the top of the left hand menu above your address. It’s also in the ‘Contact us’ section of the mobile app, by your address under the ‘Faults and outages’ heading. Your ICP consists of 15 digits – mostly numbers with a few letters at the end.

My power is off – what should I do?

Your power could be off for a few reasons – e.g. extreme weather, a vehicle crashing into a power pole, or some kind of lines fault. The outage may be specific to your property, or there may be a more widespread problem in the network.

First up
It’s best to call your network company to report the fault. If you don’t know your network company, then call us on 0800 462 668 and we can contact them for you. We’ll coordinate with the network company and, if necessary, get a fault person to your property as quick as we can. If other houses in your street are out, there’s a good chance someone will be working on the problem already and it’s just a matter of time before the power is back on.

Check out who to contact for faults and outages in your area.

Keep yourself safe
Keep yourself and others well clear of any electrical lines and wires – even if your power is out, you should treat all lines and wires as if they’re live and dangerous..

Switch off appliances at the wall
If your power goes off it’s a good idea to switch off all electrical appliances at the wall. It’s especially important to make sure hazardous appliances (heaters and ovens) or sensitive electronic equipment (computers) are turned off or unplugged at wall, to reduce the risk of fire, or damage to equipment if there is an electricity surge when the supply is restored. Just leave a light or two on so you know when the power has come back on.

I’ve moved house and my power is off?

First things first, check that the previous occupier hasn’t turned off the power at the mains. If you don’t know how, or have any problems, give us a call on 0800 462 668.
If the house has been empty for a while the power may have been disconnected. In which case, we’ll reconnect you. You may have to pay a reconnection fee – see our fees and charges.

If the property has been disconnected for longer than 6 months, you’ll need to get a Certificate Of Verification (COV) signed by a registered electrical inspector. This confirms that everything is in good working order and safe. Show the COV to our technician when they come to reconnect you.

My power usage seems unusually high?

If you’re getting through more power than usual, first have a think about whether anything in your household has changed. Cold weather can sometimes sneak up on us and we find ourselves using the heater more or having more hot showers. Have you moved to a bigger property that takes more to heat? Or perhaps the rellies have been to stay for a few nights? In which case, it’s more than likely you will have used more power than you normally would.

For tips on keeping usage as low as you can visit the Energywise website.

If you’re using more power than usual and you’re sure that nothing has changed, it could mean that one of your appliances is faulty. For example, leaking hot water cylinders can churn through electricity. If you suspect something’s not quite right, ask your local electrician to come and assess your home.

I’ve just switched to Powershop and already seem to have used a lot of power?

This could be because the final meter reading your last power company gave us for your property was an estimate that was much lower than what you had actually used. So it looks like you’ve used more power than you actually have since switching. If this is the case, email us or call us on 0800 IN CONTROL (0800 462 668) and we will contact them to sort it out.

I rely on electricity for a medical condition. Do I need to tell you?

Yes. If you, or anyone else at your property relies on a continuous supply of electricity for critical medical support, and if you were cut off it may cause serious harm or loss of life you need to let us know. Either:

  • Log in to your account. Select the ‘Settings’ section, ‘Vulnerability & Medical Dependency’, then ‘Medically Dependent’ and provide the details; or
  • Email us, or call us on 0800 IN CONTROL (0800 462 668), Monday to Friday, 8am to 8pm.

If you believe you should be classified as a Medically Dependent Consumer (MDC) on our system, then we will need to verify your eligibility for this status with your health provider. You will need to provide us with a Notice of Potential MDC Status filled in by your District Health Board, private hospital or GP.

It is important to be aware that no electricity retailer can guarantee a continuous supply of electricity. Power outages may occur at any time without warning (e.g. in the case of extreme weather, accidents involving power poles etc). It is your responsibility to ensure you have a backup power supply in case there is an unplanned power outage. Your GP or health provider should be able to help you get a plan in place.

How can I protect my appliances from surges and interruptions to my electricity supply?

Surges and interruptions to your supply can damage things like computers, televisions, stereos, washing machines and dryers, and heat pumps. There are a few things you can do to minimise the damage, which we’d strongly recommend.

1. Install a product that will minimise damage. What you’ll need will depend on your circumstances. Your local electrician or electrical store can help you choose the best product or combination of products for you. If you’re keen to do a bit of research yourself, there are some great online resources that discuss these issues in depth. The types of product you can choose from include:

  • Surge protectors
  • Power conditioners
  • Uninterrupted Power Supply (UPS)

2. Make sure you have insurance that covers you for loss or damage due to interruptions or fluctuations in electricity supply.

3. Switch off all electrical appliances at the wall if your power goes off. This can help prevent damage if there is an electricity surge when the supply is restored. Just leave a light or two on so you know when it has come back on.

A tree on my property is close to a power line – who is responsible?

If a tree on your property is dangerously close to a power line, or is looking like it will be soon, contact your lines company, who will tell you what to do. You can find out who your lines company is by looking at your Account Review invoice.

“Cut and trim”
Your lines company may issue you with a “cut and trim” notice. If it’s the first one you’ve been issued, then the lines company may either cut the tree itself or pay for it to be done by a third party. You will be responsible for paying for any further cuts unless you provide your lines company with a ‘no interest’ tree notice in accordance with the Electricity (Hazards from Trees) Regulations 2003. This gives the lines company the right to remove or trim the tree subject to certain obligations in the regulations.

Electricity (Hazards from Trees) Regulations
If a tree comes into contact or falls onto a power line it can cause power cuts or, worse, put lives at risk. So it’s obviously in everyone’s interest to get it sorted. The Electricity (Hazards from Trees) Regulations 2003 – which set out tree owners’ obligations for keeping trees free from power lines – define when the lines company must give notices, and the information they need to include.

You can find out more on your lines company’s website. By law, they should have information on:

  • the dangers posed by contact between trees and electricity lines
  • an explanation of the distances trees should be from electricity lines
  • a general description of the dangers of cutting and trimming trees in the vicinity of lines
  • a list of offences that tree owners could commit and the penalties associated with them

I don’t think my meter is recording my usage accurately?

Call us on 0800 IN CONTROL (0800 462 668) and we will contact your metering company to see if there is a fault.

Why aren’t my smart meter readings showing in my Powershop account?

The smart meter readings recorded in your Powershop account are usually 24 hours behind real time. If you have a few days’ readings missing, it could be that there is a technical glitch that is causing the delay. Email us or call us on 0800 IN CONTROL (0800 462 668) and we’ll get in touch with your metering company so that they can sort it out.

Sometimes bad weather can interfere with your meter’s signal. Also if you live in certain areas, e.g. rural spots, your geography may mean your signal is inconsistent.

I’m going on holiday. Do I need to buy power before I go?

It’s totally your call. You can buy your Powerpacks before you go or, if the end of your Account Review period falls while you’re still away, we will buy power for you at your Standard Power rate, if you haven’t already bought enough. If you are going to be away at the end of your Account Review period and you think you might run out of pre-purchased power, just remember to make sure there are enough funds in your bank account/on your credit card to cover your bill.

My internet is down and I can’t buy power?

Don’t worry. With Powershop you can choose to pay for your power before and after you use it. So your power won’t be cut off if you run out of pre-purchased power.

If your internet is down and you can’t buy power, just carry on as normal. Or download our mobile app to access the shop and buy power on your mobile.

Once your internet is up and running again, you can log in to buy a Powerpack. Or, if you don’t get the chance before the end of your Account Review period, we’ll automatically debit your bank account or credit card to cover any shortfall.

We’ll email you to let you know the date the money will be debited from your account. Download our mobile app if you would also like to get a mobile alert a few days before we’re about to make a transaction.

How often will my meter be read?

That depends.

If you have a smart meter we get your meter readings daily. Your meter sends us 48 half hourly readings once a day.

If you don’t have a smart meter then our meter readers will come every other month. Most Powershop customers (over 85 percent) now have smart meters. We’re in the process of installing smart meters for our remaining customers. So if you don’t have a smart meter now, chances are you will have one soon.

Do I have to read my own meter or will Powershop read it for me?

If you have a smart meter your meter will send us half hourly readings, once a day, so you won’t need to read your meter at all.

If you don’t have a smart meter and would like to track your power usage, you can enter meter readings as often as you like. Tap on ‘Read meter’ in Powershop’s mobile app or select the Usage section in your desktop account.

Where is my electricity meter?

First up, please remember to be safe when looking at your meter. Make sure that you can reach it safely and if there are any loose or exposed wires in the cabinet don’t touch them – call an electrician as soon as possible.

Your meter will usually be on an outside wall of your house, or inside perhaps in a porch or near the laundry.

In some apartment and multi-dwelling buildings, meters will be grouped together so make sure you’re looking at the correct meter for your unit or flat. Sometimes your meter can be difficult to access. If this is the case, don’t worry, we’ll estimate your meter readings between meter reader visits. Please don’t go breaking your neck trying to reach it!

How do I read my meter?

First things first. Bruce “The Boss” said it, Katy Perry said it and so must we – “You can look but you better not touch… your meter.”

Please be safe when you read your meter. Make sure that you can reach it safely and if there are any loose or exposed wires in the cabinet don’t touch them – call an electrician as soon as possible.

Safety aside, there are three common types of manual meter – analogue meter, dial meter and digital meter.

(If you have a smart meter you won’t need to read your meter as your meter will send us your readings remotely.)

Analogue meter
You read an analogue meter from left to right – this means that the top reading in this example is 450, and the bottom reading is 1906. Just ignore the red numbers.

Your analogue meter will look something like this.

Analogue-meter

Dial meter
When reading this type of meter, always take the number that the dial has just passed, even though this may not be the closest number to the dial. Make a note of the direction each dial is moving. 
If the top two dials are in red ignore them. They are for testing purposes only – just read the bottom set of dials.

The reading in this example is 9704.

If you have a dial meter it will look like this.

Dial-meter2

Digital meter
Digital meters have an electronic display and three or four sets of numbers that will scroll on a loop.

If the numbers are moving too quickly to note down your readings you can pause the display by pushing the ‘select’ button on the right (we know – we told you not to touch your meter, but this is the exception).

If you have day/night or controlled/uncontrolled metering, you’ll need to note down two sets of readings. If you have inclusive metering or uncontrolled only, you’ll be looking for one reading. You can tell which reading is which by looking at the code on the left hand side of the display:

Ctrl = controlled
24Hr = uncontrolled
Day = day
nite = night
Inc = inclusive

Your meter reading will have up to six numbers and a decimal point.

Digital-meter3

How do I enter a meter reading?

If you have a smart meter, your meter will send us readings automatically. If your meter isn’t smart you can enter your own meter read. Log in to your account from your desktop or do it on Powershop’s mobile app.

From your desktop – You can enter a meter reading on your ‘Balance’ page. Click on ‘Enter a meter read’ under your usage graph (the short cut).

Or go to ‘Usage’, ‘Meter Readings’, then ‘Enter a meter read’ (you can also see a list of your previous readings as well as enter your current reading)

From your mobile – Select ‘Read meter’ about halfway down the main menu). Check out our handy wee torch button for reading your meter at night or in a dark spot.

What is a smart meter?

Most properties in New Zealand now have smart meters. Smart meters mean we get more accurate consumption information and they don’t need a human to manually read them. We get your smart meter readings daily.

How do I know if I have a smart meter?

The easiest way to tell if your meter is smart is to log in to your Powershop account and look at your daily usage graph on your ‘Balance’ page. If your usage graph goes up and down (i.e. you have a different reading for every day) then you have a smart meter. If your meter isn’t smart (poor thing!) then your usage will appear to be flat, unless you have entered any meter readings manually.

Can I change to a smart meter?

If you don’t already have a smart meter chances are you will be getting one soon. Over 85 percent of Powershop customers now have smart meters. And we’re working our way through our remaining customers to install smart meters at their properties. If you’re super keen, you can jump the queue. However you would be charged for your smart meter to be installed. If you’re happy to wait, you’ll get a nice new smart meter free of charge. If you really are chomping at the bit give us a call on 0800 IN CONTROL (0800 462 668) and we’ll take you through the fees.

Why aren’t my meter readings showing in my Powershop account?

A couple of reasons, possibly.

If you don’t have a smart meter – then you’ll need to enter your meter readings manually in your Powershop account.

If you do have a smart meter – if you only have one day’s worth of readings missing, then that’s perfectly normal. The readings that are in recorded in your Powershop account are usually 24 hours behind real time.

If you’re a few days behind on your meter readings, a technical glitch could be stopping your smart meter from communicating the information to your account. Email us or call us on 0800 IN CONTROL (0800 462 668) and we’ll get in touch with your metering company so that they can sort out the fault.

We can’t always guarantee meter readings. Sometimes bad weather can interfere with your meter’s signal. Also if you live in certain areas your geography, for example some rural spots, may mean your signal is inconsistent.

How do I enter a final meter reading?

If you have a smart meter you won’t need to enter a final meter reading as we’ll get your reading automatically.

If your meter isn’t smart, you’ll need to enter it manually.

Log in to your account from your desktop or do it on Powershop’s mobile app.

From your desktop – You can enter a meter reading on your ‘Balance’ page. Click on ‘Enter a meter read’ under your usage graph (the short cut).

Or go to ‘Usage’, ‘Meter Readings’, then ‘Enter a meter read’ (you can also see a list of your previous readings, as well as enter your current reading)

From your mobile – Select ‘Read meter’ about halfway down the main menu). Check out our handy wee torch button for reading your meter at night or in a dark spot.

You can enter your final meter reading up to 3 days after you move out.

Give us a call on 0800 IN CONTROL (0800 462 668) if you don’t have access to the internet and need us to enter the read for you.

Be aware, if the final meter reading you give us seems unusual, compared to your typical usage at this address, then we may need to send a technician to confirm the reading. There is a fee for this – see our fees and charges – which will be added to your final Account Review for this property.